A Complete Guide for Automating Conversations Using WAWCD Workflows

In the current fast-paced environment businesses are always seeking ways to improve the efficiency of communication. WAWCD Workflows is a useful instrument that can simplify automated response and interaction with customers on whatsapp web.

This article explains how you can use the Workflow function of WAWCD effectively, and also explains every aspect in detail.

WAWCD Workflow can be described as an automation tool designed to simplify customer interaction. Through the use of words or keywords to trigger particular response times, and ensure regular and timely communications. This is especially beneficial to firms that are looking to automate repetitive tasks such as responding to FAQs, delivering updates or handling customer service queries.

Triggers are used to determine whether a workflow has been in use. WAWCD has two primary choices for trigger conditions:

The option triggers the workflow in the event that a message has specific keywords. In the case of your customer's email containing the phrase "Hello," or if words similar to hello find, the workflow will trigger.

This is a more specific option; the workflow will be activated whenever a text exactly is in line with the specific word or word. In this case, for example, if the customer types "Hey!" (exactly as specified) then the workflow will respond instantly.

▮ Click on the Workflow option in the WAWCD Dashboard.

▮ Select one of the "Contain Keyword" or "Match Keyword" depending on your preference for trigger choice.

▮ Select the keywords or phrases which will trigger the process and set all other features on the workflow dashboard according to your needs.

After the trigger has been activated, WAWCD allows you to design automatic responses. Respondents can be tailored and customized using templates.

✉️ Text messages: Simple and effective text-based replies.

🔊 Audio Messages: Recorded and pre-recorded audio messages to give you a personal final touch.

🎥 Video: Video responses that are engaging to teach or demonstrate.

📎 Attachments: Documents that look like guides or brochures. guidebooks.

🎏 Polls: Determine the reviews on services.

📇 Contacts: Send contact in one go with name.

It is possible to set up three templates that will allow you to be flexible in your communications.

▮ Make a proposal with one or more of the available formats.

▮ The template should be assigned to the workflow.

▮ Make sure the response is in line with the trigger for keywords.

Businesses can add a product description with detailed audio and some attachments. The workflow will trigger the asked work of the user and send the details as set in the template.

WAWCD offers a variety of options to be executed once the workflow has been initiated. There are the following options that can be set up:

📝 Reply Using Template: Automatically sends out a predefined template for the response. It can be textual, poll, contact, audio and video or even attachments.

🤖 Reply using ChatGPT: For premium users, it can provide an AI-powered personalized reply.

📚 Assign a label to chat: Helps categorize or manage chats with label more efficiently.

🧧 Remove Chat Label: Removes an existing label from chat.

🙅 Removing User from Group: Removes the user from the group. It is helpful in managing chats between groups effectively.

🤬Block the User: Blocks users from engaging further.

📥 Archive the Chat: The chat is moved into an archived condition to be used in the future.

❌ Delete the Chat: The chat is permanently removed.

📧 If Chat is New: Executes additional actions in the event that the message is a part of a chat conversation.

This gives businesses the ability to manage a variety of situations with customers efficiently.

WAWCD Workflow has several options to improve the automation process:

It ensures that the workflow does not interrupt discussions, ensuring a more pleasant user experience for both the customer and the support team.

The setting disables notification of a particular chat. It prevents interruptions, you can set time of 8 hours, 1 week, or always on your need.

The workflow can react to specific messages in a way that ensures the answer is relevant to the context.

Delays can be incorporated into workflows to allow the responses to be delivered at a set time of 5 sec or 10 sec. It can help make automation seem more organic and less robotic.

WAWCD lets you manage several workflows at once. It lets you create, modify or remove workflows when necessary. The interface will also display the number of workflows you've built to ensure you're within the limits.

▮ You can access the Workflow function from the Dashboard.

▮ Utilize the "Add Workflow" option to make a new workflow with different requirements.

▮ Workflows can be edited or removed from the checklist as needed.

▮ Check the workflows and ensure that they work without a hitch.

You can set a maximum of 10 workflows at one time and set each workflow by allowing the features of your requirement. Look how flexible it is.

Testing is an essential step before the deployment of workflows. WAWCD can provide tools to:

▮ Simulate interactions with customers.

▮ Check that the triggers and responses are working as they were intended.

▮ Improve workflow efficiency by optimizing workflows.

📋 Performance: Automates repetitive tasks to save time and energy.

📈 Consistency: Ensures uniform responses to common queries.

🪛 Customization: Customized responses for improved customer satisfaction.

📏 Scalability: It manages conversations at the same time.

▮ Log into your WAWCD account, then navigate to the Workflow option.

▮ Determine the trigger conditions ("Contain Keyword" or "Match Keyword").

▮ Create and assign templates to automatic responses.

▮ Set additional workflow parameters depending on the need.

▮ Examine the workflow to ensure smooth operation.

▮ Set up the workflow and track the workflow's efficiency.

WAWCD Workflows is an effective instrument for automating conversations and increasing customer engagement. Through the use of its function companies can increase effectiveness and provide better customer service. If you're dealing with customer inquiries and updates or handling support tickets the WAWCD Workflow function is a must-have feature in the toolkit.