How to Automate Chat Labeling with WhatsApp Web for Better Organization

In the world of digital technology companies must come up with effective ways to handle the interactions with customers. WAWCD with its advanced features is solving the communication problems and offering new opportunities, work flow is one of them.

Automating the labeling of chats in WhatsApp Web is one such technique that allows for an efficient workflow and better organization. Utilizing tools such as the WAWCD Workflow could simplify this procedure by automating the answers, categorizing chats and improving the effectiveness of communications.

In the explanation, we'll look at how to make use of the feature of labeling chats in WAWCD Workflow to improve organization.

Chat labeling is the process of assigning labels or tags to conversations with customers in accordance with the conversation's context or contents. It will give the red sign tag to the already saved number. The automated chat labeling can help businesses quickly determine and sort chats in a way that makes it easier to monitor conversations and respond promptly.

WAWCD Workflow is an automation tool designed to simplify customer interaction. The tool makes use of keywords in order to trigger workflows that are specific which allow timely and frequent responses to questions from customers.

The tool can be extremely useful to automate repetitive tasks such as responding to FAQs, delivering updates to customers, and managing requests for service.

WAWCD Workflow offers two primary triggers:

⚫ Contain keywords

⚫ Match Keyword

⚫ Go to the Workflow tab within the WAWCD Dashboard.

⚫ Select one of "Contain Keyword" or "Match Keyword" depending on the preference you have.

⚫ Input the keyword or phrase which will initiate the process.

After being activated, WAWCD allows you to develop custom automatic responses by using templates. The templates include:

⚫ Text messages

⚫ Audio messages

⚫ Responses from video

⚫ Attachments (e.g. Guides, or brochures)

⚫ Polls

⚫ Contacts

⚫ Make a response in any of the formats.

⚫ Incorporate the template into the workflow.

⚫ Check that the response matches the trigger keyword.

Businesses could include a description of the product with text. This can be followed with an audio description as well as files. If a buyer inquires regarding the item The workflow will send the custom-designed answer.

Chats are labeled as an outstanding aspect of WAWCD Workflow which greatly improves classification and organization. When you assign chats labels instantly, organizations can keep track of and monitor conversations in a way that is efficient.

Here's how to automate chat labeling:

⚫ Log into your WAWCD account and then go to the section for Workflow.

⚫ Pick "Contain Keyword" or "Match Keyword" as the trigger scenario.

⚫ Input the keyword(s) which will trigger the workflow. In this case, for example, if you wish to start the workflow whenever the customer is asked to "Order," input this word in the section that is required.

⚫ Choose a template that has been designed in the Template section. The template could contain audio, text video, contact, poll or even attachments. You can set a minimum 3 template for one workflow.

⚫ You can turn on "Assign Label to Chat" option in the settings for workflow.

⚫ If the label is in place the red tag will be displayed on the list of contacts already saved. It makes it simple to recognize chats that have been categorized.

⚫ The workflow is saved and then activated. If a message that contains the keyword specified has been received and the workflow is activated, it will:

↪ Automate a reply, using the template you have chosen.

↪ Label the chat with the label that you want to assign the chat.

Automatically labeling chats makes sure the customer's queries are classified so that they can be easily tracked and followed-up.

By using predefined triggers and templates, the responses occur instantly, increasing customer satisfaction.

Automating repetitive tasks such as chat labeling can free up business time to concentrate on other strategic tasks.

Through categorizing chats firms can look at the interactions of customers and spot the patterns and recurring problems.

Visual identification: The red sign-type tag that is associated with chats labeled offers a quick visual clue which makes it much easier to prioritize and organize stored contacts.

Automating chat labeling using WAWCD Workflow can be a great technique to enhance customer communication and to streamline. Utilizing templates, triggers as well as triggers, templates and the "Assign Label to Chat" option, companies can simplify their processes and offer an improved customer experience.

Be it managing customer inquiries, addressing questions, or categorizing customers' problems, this feature will ensure accuracy and efficiency. Get started automating your workflows today and reap the advantages of labeling chats.